Experience a Higher Level of Customer Service with GTR Manufacturing

August 08, 2024

We live in an increasingly digital world, where most of the goods we buy can be purchased online with a single click. This is undeniably convenient for certain types of products, like home goods or clothes, but there are some purchases that still benefit from genuine human interaction. At GTR Manufacturing, we believe that custom-fabricated parts and products deserve a higher level of customer service.

Anticipating Our Customers’ Needs

Providing exceptional customer service is a full team effort at GTR Manufacturing. Whether you’re working with our sales team to request a quote, our estimating team to review pricing and opportunities for cost savings, or our engineering team to discuss design for manufacturability (DFM) optimizations, our entire company is dedicated to ensuring you get exactly what you need.

We believe in the power of building strong relationships. In fact, our average customer tenure is over 20 years! These longstanding, trusted partnerships give us deep insight into our customers’ needs, allowing us to proactively make recommendations based on their prior order history and future plans. In this way, GTR provides supply chain stability to help our customers anticipate changes both in the market and within their organizations.

Your One-Stop Shop for Custom Metal Fabrication

customer You may be accustomed to sourcing multiple vendors for the same part – one that offers metal prototyping services and another that can fulfill production orders. You may also be accustomed to ordering prototype parts from vendors who offer 1-2 day lead times, only to find that the parts aren’t made to your specifications and need to be reordered (often multiple times) – as it turns out, speed doesn’t matter if the parts are wrong.

At GTR Manufacturing, we adopt a fundamentally different approach. We believe that communication between engineers and fabricators at the design stage is the best way to ensure the best results, the best prices, and the best lead times. We work with our customers at the design stage to fully understand their design intent, and to suggest ways to make their parts quicker, cheaper, and easier to build. We have state-of-the-art equipment and an extensive tool library, and give DFM suggestions with automation in mind, helping to reduce costs even further. Our robust design evaluation process gives our customers confidence that their parts will be made right, the first time. Many of our customers don’t even order prototypes, knowing that the first batch of 100 parts or more will meet their exact specifications and be ready for end use.

Let Us Manage your Parts from Start to Finish

At GTR Manufacturing we offer comprehensive turnkey solutions including sheet metal fabrication, CNC milling and turning services, finishing, and more. Instead of ordering parts from one vendor, sending them to another to get painted, ordering cabling and other purchased components from a third, and then assembling the units in-house, our customers can send us a single purchase order and let us handle the rest. Utilizing GTR as your single source reduces risk and lead time, as we can manage all aspects of manufacturing your parts and products in-house.

If you are interested in experiencing GTR’s commitment to exceptional customer service, request a quote today.